Frequently Asked Questions
We re-stock our shop every other Friday. To receive the latest information about the exact time of our next scheduled re-stock, along with what products will be available, make sure you are subscribed to our Newsletter, which we publish 2-3 times per month, usually the day before our re-stocks.
Handling our re-stocking schedule in this way allows us to make last minute adjustments to our inventory, and pivot in reaction to any delays.
When we re-stock our shop, we make available what we have ready. Since we work in small batches, our offerings always include a rotating and varied assortment of colors and products.
You can always check the alert banner that appears at the top of our website for the very latest information regarding re-stocks, or to find out if the Newsletter has been sent out.
To place your order, simply add as many items as you wish to your shopping cart while browsing our store. Once you are ready to proceed with your purchase, do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and payment. We will ship your package within 1-8 business days.
Please send us your current shipping address as soon as you realize your error. The sooner you send it, the more likely it is that we can enter the correct address on your shipping label. Please note that we ship as promptly as we can. Even if you send a message with your updated shipping address, we cannot guarantee that it will get updated, and can therefore not be held responsible for a misdirected package if you entered an incorrect shipping address at checkout. However, we will always do our very best to accommodate this kind of error!
International taxes might be applied upon delivery in your country, depending on your country's tax policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.
Kind of! We offer Mail Order, which allows you to create a custom order, and essentially reserve the items you request. Placing a Mail Order is as simple as sending us a post card with your requested items and contact info! For information on how to place a Mail Order, click here! Please note that Mail Orders must be placed my snail mail (not email)!
We unfortunately cannot offer pre-orders or reservations ahead of time for new products being released.
Your 100% satisfaction is of the utmost importance to us! If you have any problem or issue whatsoever with your order, please contact us and we will find a solution together.
Our shop is often low on inventory or sold out. This is simply because our inventory is limited and it tends to move quickly when available. We make our products by hand in small batches with great care and attention to detail. This takes time. We re-stock our shop every other Friday with all of our cured and ready inventory.
To receive details and information on what we will have available each time we re-stock, links to purchase, and the exact time the shop will go live with new inventory, you can subscribe to our Newsletter here. We send it two (or every once in a while three) times per month.
You are always free to place a Mail Order with us, which saves you the time and trouble of shopping online. For information on how to place a Mail Order, click here.
We understand that it can be frustrating to arrive to an empty shop. It may help to think of us as you would your local baker. We work hard, preparing batches of our product, and when they are ready they are available for sale. When they are sold they are gone, and we head back to the studio, roll up our sleeves, and get back to work making more.
We are not Amazon, and that is a good thing. We are a small studio of carefully and highly trained craftspeople, and we are forever grateful for your patience, good humor, and patronage.
I will further add: Any rude or abusive messages sent to us will be ignored, as I will not subject myself or our wonderful staff to such treatment.
While we cannot accommodate specific scheduling requests for our Shop Re-Stocks, we generally vary the times they are scheduled so that every time zone, religious practice, and daily schedule can have a convenient opportunity of purchasing our colors.
If you are having trouble tuning in when we re-stock, or keep missing an item that you want to purchase, you can always send us a Mail Order!
- We ship worldwide!
- Domestic orders are shipped via USPS Priority Mail and take 1-4 business days to be delivered to you, once they are in the mail, depending on your location.
- International orders are shipped via USPS First Class International Mail and take around 5-21 business days to be delivered, depending on location. If customs pulls your order for a search, times can take longer. Depending on the country, you can be charged an import tax for your order. Unfortunately, we have no control on additional fees imposed by different countries, and we cannot be held responsible for them.
- Shipping times might vary depending on location, shipment method and other factors.
- Orders over $250 ship for free, including international orders.
- Orders under $250 will be charged for shipping. Prices vary depending on your location and required delivery method. Price will be displayed at checkout.
We are happy to automatically combine orders placed separately that are destined for the same person and address so that you pay only one shipping fee. Once we prepare your item for shipment, we will issue a return for your additional shipping fee(s). You will receive shipping confirmations for each order placed, but they will have identical tracking numbers.
- If items ordered exceed the size of our packaging materials, we will need to send separate shipments.
- Depending on the size and expense of the orders places, we are unable to combine all international orders placed separately.
For domestic customers with a shipping address inside the United States, tracking is automatically included with your order.
For all international addresses, tracking is unfortunately not guaranteed. We ship internationally via USPS First Class International Mail, which usually includes tracking within the US as a courtesy. Once the package has left the US, it just depends on the countries through which it travels whether or not additional tracking information will be available. We have unfortunately not found an affordable international shipping option that includes tracking.
If your tracking status is "Delivered" but your package hasn't arrived, here are some steps you can take:
- Check with your neighbors
- Check with your mail person
- Call or stop into your local post office branch with your tracking number and inquire
- Give it a couple days
If your tracking status is "in transit" and you feel that your package should have arrived, you can call or stop into your local post office branch with your tracking number and inquire - they can often provide more information. But please let us know if you think your package may have gotten lost.
It doesn't happen very often, but once in a while packages will go astray - whether it has been stolen, lost, tied up in customs, misdirected, etc, we are here to help! Please let us know!
To place a Mail Order for our products, simply fill out one of our Mail Order Cards that you received with your order or send us a 4x6 card that includes the following information:
- Items, quantities, and sizes desired. (example: 2 Red Ochre Full Pans)
- Email Address
- Note any other pertinent information (or friendly salutations!)
Once your order is ready for shipment, we will send you an email with a custom invoice. You will then have three weeks to complete your purchase, after which we will return your items to our inventory.
We developed this system for those of you who have busy schedules and cannot tune in for our shop re-stocks, those of you who live in time zones that makes tuning in for our re-stocks inconvenient, and for those of you who prefer not to shop online.
More info on Mail Order here!
Yes! All of the pigments that we select for our line of colors is lightfast, unless noted.
Currently there is only one color we use with questionable permanence, and that is Vivianite. Many Vivianite suppliers list it as a lightfast pigment. However, after conducting our own testing we have found that sometimes upon longterm exposure to intense sunlight it shifts from a grey-blue to a cool grey. To protect a painting that incorporates Vivianite, display it under UV protective glass and out of direct sunlight (good advice for any art on display!).
Yes and no. They have not been rated 'non-toxic' by any outside entity. However, we thoroughly research every pigment we handle and choose only those that pose no health risk when handled properly. If we were ever to sell a color or product that required special handling or labeling, we would label and describe accordingly with abundant clarity.
If used as intended, for the purpose of watercolor painting, our colors are perfectly safe. We make a point to only work with pigments that are rated either non-toxic or with very low toxicity. This is one of many reasons why we choose to work with Earths, Ochres, Minerals, and natural pigments in general (as opposed to some modern synthetics, such as Cadmiums). This is also why you do not see the beautiful, yet toxic natural Cinnabar among our offerings. As artists and craftspeople, we have no wish to expose ourselves or our customers to hazardous substances!
Please note, our colors are absolutely not intended for children and should be used only as intended, as they are an obvious choking hazard.
That really depends on your personal definition of veganism. Our binder does contain local wild honey, which I know some vegans avoid while others do not. It is the only animal/insect product that we use.
While we realize or colors aren't cheap, there is a very good reason! All of our G&B products are made by hand, right here in our Colorado studios. We use only the highest quality ingredients and materials, which alone are expensive. In addition, we use traditional, labor-intensive methods and techniques to transform these materials into our products.
Our colors are made using muller and slab (no mixers, rollers, or mills!), and then panned individually by hand (never extruded). Once fully cured, each color is wrapped by hand with a hand-painted original color swatch on each label.
We also take great care to carefully package each order so that it arrives safely on your doorstep. You won't find our products tossed into an oversized box with a handful of packing peanuts or a random wad of plastic. We try to minimize waste with our plastic-free packaging, using the correct size box or enveloped packed with care to protect your order during transit.
Further, we pay our wonderful employees a living wage AND provide them health insurance. They also receive paid holidays, sick days, and vacation days. We treat our employees the way we would want to be treated ourselves.
In addition to all of this, we take pricing very seriously. We make a point to know our numbers and price our products fairly. That means we have set prices that allow us to operate our business and pay our employees fairly without overcharging our customers, which we believe is equally unethical. We understand that you work very hard for your money and have the utmost respect for that. We feel a deep sense of gratitude and responsibility when you trade your earnings for our products.
A Paintable Project is a printable project for you download, print, and paint yourself! How it works: once you have downloaded the files, you print out a the light drawing image file onto watercolor paper, and paint directly onto the drawing following along with the step-by-step instructions.
- Drawing of the subject, intended to be printed onto 90 lb. watercolor paper
- Suggested supplies list
- Step-by-step instruction
- Terms & techniques
- Information on the subject you are painting
The result is that you get to skip over the sometimes tedious and frustrating drawing step and get straight to painting! Finished projects can be framed for display, given as gifts, turned into beautiful mail art, framed and mounted in a shadow box, and so much more!
That depends on a number of variables, such as your level of experience, how much you take your time, whether or not you restart, which project you're working on, etc. In all likelihood, our Paintable Projects will take 1-3 hours to complete. I urge you to approach them with patience and with the enjoyment of the process being your overall goal. Try to relax, savor, and take your time!
Not at all! You are encouraged to use your own creativity! The instructions that accompany each Paintable Project are really just guidelines to help you along completing your painting. Feel free to use whatever supplies you have on hand.
I'm sorry, but no. These are projects are designed for your personal and enjoyment. They are also wonderful tools to learn from and gain experience. Feel free to give them as thoughtful gifts to friends and family, but under no circumstances are you allowed to sell them or sell your finished paintings as your own work. Do not deprive yourself the joy and satisfaction of discovering your own unique style!
I’m sorry, but no. Our Paintable Projects are for personal use only. A tremendous amount of time, work, and energy has gone into creating these for you. We are attempting to offer them at a very reasonable price. Please have your friends purchase their own copy so that we may continue to offer these. Just think of it as a nice cup of coffee - when you go out to coffee with a friend, you each have your own cup!
I’m sorry, but no. Once you have purchased, the downloads are immediately available to you, so we unfortunately cannot offer refunds for digital items.
Jess was hospitalized in early April 2016 for a stroke and artery damage as the result of an exceptionally unfortunate visit to the chiropractor who decided to perform a C-spine adjustment without an X-ray. Her recovery has gone well so far, but it is a long process. So many of you have been so lovely and supportive. We really appreciate your kind words and wishes! ♡
Please contact us through our contact form, or as a reply to an email you have received from us. We simply don't have the time to keep up with the various messaging systems across social media. Specifically, we unfortunately cannot reply to Instagram and Facebook direct messages - please forward those inquiries through our contact form here.
2020 Note: This year has been full of challenges and placed greater limitations on our time. As a result we have fallen way behind on our correspondence. We also became aware that our email system was dropping emails or misfiling them. We have recently upgraded and re-organized. If you have sent us an email and not received a reply, please send again and forgive us! We apologize for the delay and inconvenience to you!